Terms And Conditions - Playfina Casino

1. General

Before using our website, please read these Terms and Conditions carefully. By registering a Player Account with Playfina Casino, you confirm your acceptance of these Terms and Conditions.

The website www.playfina.com (“Casino”, “Website”, “Company”, “We”, “Us”, “Our”) is owned and operated by Dama N.V., a company registered under the laws of Curaçao, with registration number 152125 and registered address at Scharlooweg 39, Willemstad, Curaçao. Dama N.V. is licensed and regulated by the Curaçao Gaming Control Board (license no. OGL/2023/174/0082). Payments via Paysafe are processed by Dama N.V.

It is the player’s sole responsibility to ensure compliance with the online gambling laws in their jurisdiction.

PDF Terms and Conditions

2. Changes to Terms and Conditions

We reserve the right to modify these Terms and Conditions as necessary. Significant changes will be communicated via email, but we recommend checking this page regularly for updates.

3. Who Can Play

• Players must be at least 18 years old or meet the legal gambling age in their jurisdiction.

• It is the player’s responsibility to ensure compliance with their local gambling laws.

• Players from Restricted Countries are not permitted to deposit or play real money games. These countries include United States, United Kingdom, Spain, France, Netherlands, Sweden, and many others (full list available on our website).

• The Casino reserves the right to request proof of age and identity.

• Players from Sweden are ineligible for bonuses, VIP rewards, and promotional offers.

4. Availability of Games

Some games may be restricted in certain jurisdictions due to provider policies. For example:

• NetEnt games are unavailable in specific countries, including Belgium, France, Italy, Spain, Sweden, and the USA.

• Progressive jackpots may not be accessible in certain regions.

5. Accepted Currencies

Playfina Casino accepts multiple currencies, including EUR, USD, CAD, AUD, NZD, NOK, INR, BTC, LTC, ETH, DOGE, USDT, and more.

6. Fees and Taxes

Players are responsible for reporting and paying applicable taxes on winnings, based on their local laws.

7. Responsible Gambling

• Players can set deposit, loss, and wagering limits via account settings.

• Self-exclusion options are available by contacting support.

• Minors under 18 years are strictly prohibited from using our services.

• External support organizations, such as GamCare and Gambling Therapy, are available for problem gambling assistance.

8. Depositing Funds

• Minimum deposit: 20 EUR/USD/CAD/AUD/NZD (or equivalent in other currencies).

• Third-party payments are prohibited; all deposits must be made from accounts registered in the player’s name.

• Crypto transactions are non-reversible.

9. Withdrawal Policy

• Minimum withdrawal: 20 EUR/USD (or equivalent).

• Maximum withdrawal limits:

  • 2,000 EUR per day

  • 5,000 EUR per week

  • 20,000 EUR per month

  • Higher limits may apply to VIP players.

• Withdrawals are processed within 24 hours, but bank transfers may take up to 7 days.

• Verification (KYC) may be required before processing withdrawals.

10. Bonus Terms

• All bonuses are subject to a 40x wagering requirement.

• Free Spins have a bet limit of 0.10 EUR per spin.

• Players can only have one active bonus at a time.

• Playfina reserves the right to cancel bonuses or winnings if promotional abuse is detected.

11. Anti-Fraud Policy

• Playfina has zero tolerance for fraud, collusion, chargebacks, and duplicate accounts.

• The Casino reserves the right to suspend accounts involved in fraudulent activities.

• Withdrawals may be withheld if fraudulent behavior is detected.

12. Use of Player Accounts

• Each player is allowed only one account.

• Multiple accounts from the same IP, household, or device will be terminated.

• The Casino may require a phone verification before processing withdrawals.

13. Dormant Accounts

• Accounts inactive for 12 months will be charged a 10 EUR monthly fee.

• Fees stop once the account balance reaches zero.

14. Complaints and Dispute Resolution

• Complaints must be submitted to support@playfina.com.

• Disputes will be resolved based on server logs and game records.

• Players can escalate unresolved disputes to independent bodies like AskGamblers Casino Complaints Service.

• The Casino reserves the right to final decision on all disputes.

15. Refund Policy

• Refunds are only considered within 24 hours of a transaction.

• If fraud is suspected, refunds will be denied.

• Chargebacks will result in account suspension.

16. Non-Transferability

• Accounts, winnings, and bets are non-transferable.

• Players cannot sell or assign their accounts to others.

17. Arbitration

• Disputes shall be resolved through arbitration in Cyprus, following local civil procedure laws.