Playfina Casino Privacy Policy

GENERAL

As a data controller, we are legally required to process personal data to allow players to participate in games and receive services. This Privacy Policy explains what data we collect, why we collect it, and how we use it.

The website www.playfina.com (“Casino”, “Website”, “Company”, “We”, “Us”, “Our”) is owned and operated by Dama N.V., a company registered under the laws of Curaçao, with registration number 152125 and registered address at Scharlooweg 39, Willemstad, Curaçao. Dama N.V. is licensed and regulated by the Curaçao Gaming Control Board (license no. OGL/2023/174/0082). Payments related to Paysafe are processed through Dama N.V.

If you have any questions regarding this Privacy Policy or data protection, please contact our Data Protection Officer (DPO) at dpo@damacasino.com.

By registering a Player Account, you confirm your consent to this Privacy Policy. If you do not agree, please do not use this Website.

INFORMATION WE COLLECT

We may collect the following personal information:

Account Information: First and last name, date of birth, email address, phone number, username.
Communication Data: Messages sent via live chat, email, or customer support.
Transaction Details: Deposits, withdrawals, and other financial transactions.
Device and Login Information: IP address, browser type, device ID, location, and activity logs.
Verification Documents: Passport, ID card, proof of address, payment confirmations.
Marketing and Surveys: Preferences, responses to promotions, and survey participation.

HOW WE USE YOUR INFORMATION

We process personal data to:

Process transactions and bets.
Provide customer support.
Verify player identity and prevent fraud.
Send promotional materials (with player consent).
Comply with anti-money laundering (AML) laws.
Conduct research and analysis.
Ensure legal and regulatory compliance.

MARKETING COMMUNICATION

If you opt-in, we may send promotional emails and SMS. You can unsubscribe at any time via account settings or by contacting support@playfina.com.

By accepting a contest prize or winnings, you consent to the use of your name and/or nickname for promotional purposes.

DATA SHARING

We may share your data with:

Regulatory Authorities: To comply with legal obligations.
Payment Providers: For deposit and withdrawal processing.
Marketing Partners: With your explicit consent.
Fraud Prevention Services: To prevent fraud and unauthorized access.
Group Companies: Within our corporate group.
Third-Party Service Providers: For IT and customer support services.

We do not sell or rent personal data to third parties.

DATA RETENTION

Personal data is retained for at least five years after account closure, as required by AML laws.
After this period, data may be anonymized for research and analytics.

SECURITY MEASURES

We implement strict security measures to protect your data, including encryption, access control, and two-factor authentication (2FA) for player accounts.

YOUR RIGHTS

You have the right to:

Access your data – Request a copy of your personal information.
Correct inaccurate data – Update incorrect or incomplete details.
Delete your data – Request deletion unless we are legally required to keep it.
Restrict processing – Request a temporary halt on data processing.
Withdraw consent – Opt-out of marketing communications at any time.
File a complaint – With the relevant data protection authority.

Requests can be made via support@playfina.com or through account settings.

COOKIE POLICY

We use cookies to enhance website functionality and user experience. These include:

Essential Cookies: Enable basic site features.
Functional Cookies: Remember preferences like language settings.
Analytics Cookies: Track usage patterns for improvement.
Advertising Cookies: Deliver personalized ads and promotions.

You can manage cookies through your browser settings. More details are available at https://www.aboutcookies.org/.

THIRD-PARTY LINKS

Our Website may contain links to third-party websites. We are not responsible for their privacy policies or data handling practices.

CONTACT US

For privacy-related inquiries, contact our Data Protection Officer at dpo@damacasino.com.

For complaints, you may also contact relevant regulatory bodies in your country of residence.

NETENT GAMES PRIVACY POLICY

If you play NetEnt games, NetEnt’s Privacy Policy applies. You can review it on NetEnt’s official website.

UPDATES TO THIS POLICY

We may update this Privacy Policy from time to time. Any changes will be communicated via email or a notification on our Website. We encourage players to review this page periodically.

Your continued use of the Website and its services after any updates constitutes acceptance of the revised Privacy Policy.