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Responsible Gambling Policy – Playfina Casino

At Playfina Casino, we are committed to promoting responsible gambling and ensuring a safe and enjoyable gaming environment for all players. Gambling should always be seen as a form of entertainment, not a source of income or a way to recover financial losses. If you feel that gambling is affecting your daily life, we encourage you to set Personal Limits, opt for Self-Exclusion, or seek assistance from professional support organizations.

Personal Limits

To help players maintain control, Playfina Casino offers Personal Limits, allowing you to set restrictions on deposits, losses, wagers, and gaming sessions. You can activate these limits through our support team at support@playfina.com or via live chat.

  1. Deposit Limit – Restrict the amount you can deposit daily, weekly, or monthly.
  2. Loss Limit – Set a cap on your losses within a selected timeframe. The loss is calculated based on the initial deposit and not winnings. For example, if you deposit €50, set a €10 loss limit, and later win €1,000, you may still lose more than €10 as the limit is based on the original deposit amount.
  3. Wager Limit – Control the total amount wagered over a day, week, or month.
  4. Cooling-Off Limit – Set a temporary break from gambling for a specific period. While this limit is active, you will not be able to deposit funds or participate in promotions, but you may still withdraw any remaining balance. Once the set period expires, your account will be automatically reactivated.
  5. Self-Exclusion – Choose to fully restrict access to your account for a set duration. During this period, you will not be able to log in, deposit, or withdraw funds. All promotional access will be suspended until the self-exclusion period ends.
  6. Session Limit – Set a restriction on the amount of time you can spend playing. The limit takes effect immediately, and once reached, you will be automatically logged out of your account. The session duration can be set anywhere between 6 minutes and 1,000,000 minutes.

Any reduction in limits takes effect immediately, while increases require email confirmation and will only be applied after the existing limit expires to prevent impulsive changes.

Self-Exclusion

If you want to take a break from gambling, you can request self-exclusion by contacting our support team at support@playfina.com.

  1. Your account will be fully disabled, preventing logins, deposits, and withdrawals.
  2. You will not receive promotional materials during this period.
  3. If you have any remaining balance, you must contact support to initiate a withdrawal. Our team will guide you through the verification and withdrawal process.
  4. Please note that self-exclusion does not exempt you from completing verification checks if required for withdrawals.
  5. Any remaining funds will be processed according to the casino’s withdrawal limits.

External Help & Support

If gambling is becoming a concern, we recommend reaching out to professional organizations for guidance and assistance:

  1. Gamblers Anonymouswww.gamblersanonymous.org
  2. GamCarewww.gamcare.org.uk
  3. Gambling Therapywww.gamblingtherapy.org

These organizations offer free, confidential support to anyone struggling with gambling addiction.

Protection of Minors

Playfina Casino strictly prohibits gambling for individuals under 18 years old. We implement verification checks to prevent minors from accessing our platform.

To further protect children, we encourage parents to use content filtering software such as:

  1. CyberPatrolwww.cyberpatrol.com
  2. GamBlock®www.gamblock.com
  3. Net Nannywww.netnanny.com

These tools help restrict access to gambling websites and ensure a safe online environment for minors.