How to File Complaints in Playfina Casino and Get Your Resolution Quickly!

Complaints Policy – Playfina Casino

At Playfina Casino, we are committed to providing a fair and transparent gaming experience. If you have any concerns regarding our services, you are encouraged to contact our customer support team using the contact details available on our website.

How Complaints Are Handled

Initial Support Assistance
- Complaints are first reviewed by our support team.
- If the issue is not resolved immediately, it will be escalated within the Playfina Casino management team for further investigation.
Communication & Resolution
- Players will be kept updated on the status of their complaint within a reasonable timeframe.
- Complaints can only be submitted by the account holder; third-party submissions will not be accepted.
- If a complaint is transferred or assigned to another individual, Playfina Casino reserves the right to dismiss it.
Final Decision Authority
- In case of any dispute, the server logs and records will be considered the final authority.
- If a discrepancy occurs between the result displayed on your screen and the game server records, the server result will be considered final.
Casino Contact Regarding Disputes
- If we need to reach out regarding a dispute, we will use the contact details provided in your account.

External Complaint Resolution

If you experience issues related to payments, bonuses, software, deposits, or account access, and are not satisfied with the resolution provided by our support team, you can file a complaint with an independent regulatory body.
1. Regulatory Authorities
  - You have the right to escalate your complaint to official government licensing bodies that regulate online casinos.
2. AskGamblers Casino Complaints Service
  - Playfina Casino is part of the AskGamblers Circle of Trust, ensuring transparency and fair conflict resolution.
  - Players can publicly submit their complaints using the AskGamblers Casino Complaints Service.
3. Response Timeframe
  - A 96-hour response window is given to both the casino and the player.
  - If either party fails to respond within this timeframe, the complaint will be automatically closed.
At Playfina Casino, we take all complaints seriously and are dedicated to resolving disputes in the fairest and most efficient way possible. If you need assistance, our 24/7 support team is always available to help.